Last updated: 16 September 2026
This privacy policy explains how Oak & Alba collects, uses and protects personal information when you visit oakandalba.com, contact us, submit an enquiry or order request, or otherwise deal with us.
Oak & Alba is a furniture business based in Aberdeenshire, Scotland. For the purposes of UK data protection law, Oak & Alba is the controller of the personal information described in this policy. You can contact us about privacy matters at info@oakandalba.com.
Depending on how you use the website, we may collect your name, email address, telephone number, delivery or installation postcode and address, product preferences, bespoke design requirements, enquiry and order details, correspondence with us, and information reasonably required to provide a quotation, manufacture an order, arrange delivery or installation, or provide after-sales support.
We may also collect technical and usage information such as pages viewed, device and browser information, approximate location derived from network information, referral source, advertising interactions and website events through analytics, advertising and similar technologies.
We use personal information to respond to enquiries; prepare quotations and bespoke designs; review and administer order requests; confirm specifications, prices and lead times; manufacture and fulfil accepted orders; arrange delivery or installation; provide customer service; maintain business and accounting records; protect our website and business; measure website and advertising performance; and improve our products, website and marketing.
We process personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you; where necessary to comply with a legal obligation; where we have a legitimate interest in operating, securing, measuring and improving our business and services and that interest is not overridden by your rights; and, where required, where you have given consent, including for relevant cookies or similar technologies.
Our website uses Google Analytics and may use Google Ads measurement technologies to understand website use and advertising performance. We also use Meta Pixel technology for advertising measurement and audience-related functions. These services may receive information about your browser, device, website activity and interactions with our advertising, subject to applicable consent requirements and the providers' own terms and privacy practices.
You can control cookies through your browser and, where a consent control is presented on the website, through those choices. Blocking some technologies may affect measurement or website functionality.
We do not sell your personal information. We may share information where reasonably necessary with service providers supporting our website, email, hosting, analytics, advertising, accounting or business systems; payment providers where payment is arranged; manufacturers or suppliers where required to fulfil an order; and delivery, courier or installation providers where required to provide the service. We may also disclose information where required by law or to establish, exercise or defend legal rights.
Some technology providers we use may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we rely on the safeguards made available by the relevant provider or otherwise required by law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including handling enquiries and orders, providing after-sales support, meeting tax, accounting and legal obligations, resolving disputes and maintaining appropriate business records. Retention periods vary according to the type of information and our legal or operational requirements.
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, and to object to certain processing. Where processing is based on consent, you can withdraw that consent without affecting processing already carried out lawfully.
To exercise a privacy right, email info@oakandalba.com. We may need to verify your identity before completing a request.
If you have concerns about how we use your personal information, please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss. No internet service can be guaranteed to be completely secure.
Our products and website are intended for adults purchasing or enquiring about home furniture. We do not knowingly seek to collect personal information from children through our enquiry or order-request services.
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.
Privacy questions or requests: info@oakandalba.com